7Choco Complaints page

It can always happen that something doesn't go exactly as planned. We strive to resolve any problems quickly and to your satisfaction. Below you will find the steps you can take if you have a complaint:

Contact us directly:
We recommend that you first report any complaints to us by emailing service@7choco.nl.

You can also submit a complaint in writing.
Graftermeerstraat 39A
2131 AA Hoofddorp
The Netherlands

Complaints handling process:

After receiving your complaint by e-mail or letter, we will register it and aim to respond within 7 working days.

If the first response does not lead to a solution, you can submit a counter-proposal. We will respond to this within 5 working days.

If no agreement can be reached, we will make a final proposal. If this proposal is not acceptable, you can use external dispute resolution.

External Dispute Resolution:
For consumers in the EU it is possible to register complaints via the European Commission's ODR platform, which can be found at http://ec.europa.eu/odr.
This is advisable if your complaint is not yet being processed elsewhere and if internal dispute resolution has not led to a solution.

Language options:
Our customer service offers support in both Dutch and English.

We think it is important that you are satisfied with our products and services. Please do not hesitate to contact us if you have any questions or concerns.

Frequently Asked Questions