Service and Warranty

7 CHOCO Premium After-Sales Service
Your Peace of Mind, Our Dedication

Warranty Commitment: 

  • Standard Electric Bikes & Scooters: Our commitment is solid with a 24-month warranty on primary components, ensuring the longevity and peak performance of your ride.

  • Specific Products (e.g. outlet versions, showroom models): We stand behind these with a 12-month warranty, testament to our confidence in their quality.

  • Battery Warranty: Batteries power your journey, and we back them with a dedicated 12-month warranty.

  • Accessories: All our accessories come with a 24-month warranty.

Service Solutions

  •  Do it yourself: Small problems should not disrupt your day. Consult our DIY repair guides and videos and solve at your own pace, with our expert guidance just a phone call away.
  •  Expertise in Hoofddorp: Our service center in Hoofddorp, staffed by professionals trained directly by suppliers, is waiting for your visit. Schedule an appointment and experience our premium service first-hand.
  • Local Dealer Service: For those urgent or unexpected repairs, choose our local dealer service option. Inform us of the estimated repair costs and after our approval, have your ride repaired closer to home. We are committed to covering all or part of the costs, ensuring a hassle-free experience for you.

Repair & Maintenance Process

Contact us with:

✔️ Product details

✔️ Order information

✔️ Detailed problem description

✔️ Images of the affected components

✔️ Video showing the defect

Our Response:

  • Minor Issues (Under 1 hour repair): Choose between our DIY guides or a visit to our service center.

  • Major Repairs (More than 1 hour): Schedule a visit to our center. If repairs take longer than an hour, we offer replacement bicycles or e-scooters to ensure your mobility is not compromised. In certain cases, local dealer service may be requested for your convenience.

  • Significant or Artificial Damage: We provide a transparent repair cost estimate. Once agreed, rest assured that your product will be restored to its prime.

Important Notes:

  • Artificial damage may incur additional repair costs.

  • Warranty does not cover commercial use or unintended scenarios.

  • Warranty is void if maintenance guidelines are not followed or if non-approved parts/accessories are used.

Always Driving Next to You: At 7CHOCO we believe in green mobility, value for money, and above all, unparalleled service. Our dedicated team is always ready to help, ensuring your driving experience remains smooth and worry-free.

Frequently Asked Questions