7Choco Complaints Page

It can always happen that something does not go exactly as planned. We strive to resolve any problems quickly and to your satisfaction. Below you will find the steps you can take if you have a complaint:

Direct Contact:

We recommend that you first report complaints to us by sending an email to service@7choco.nl.

You can also file a complaint in writing.

Address: Graftermeerstraat 39A, 2131 AA Hoofddorp, The Netherlands

Complaints handling process:

After receiving your complaint by email or letter, we will register it and aim to respond within 7 working days.

If the first response does not lead to a solution, you can submit a counter-proposal. We will respond to this within 5 working days.

If no agreement can be reached, we will make a final proposal. If this proposal is not acceptable, you can use external dispute resolution.

External Dispute Resolution:

For consumers in the EU, it is possible to submit complaints via the European Commission's ODR platform, which can be found at http://ec.europa.eu/odr.
This is recommended if your complaint is not yet being dealt with elsewhere and if internal dispute resolution has not led to a solution.

Language options:

Our customer service offers support in both Dutch and English.